SmallBizGenius Analysis
Tanga is an online retailer offering a wide variety of products at discounted prices. While many customers praise Tanga's prices and customer service, others report issues with order fulfillment and product quality.
Category Breakdown
Scores based on analysis of 276 recent reviews
Customer Service
8.5/10Many reviewers praise Tanga's customer service, highlighting quick responses and helpful resolutions. Several reviewers specifically mention Darienne as being particularly helpful and understanding.
25 reviews mention thisPricing and Value
9.0/10Reviewers frequently mention Tanga's great prices and deals as a major draw. Customers appreciate the discounts offered on a wide range of products.
30 reviews mention thisShipping and Delivery
5.5/10A significant number of reviewers report issues with shipping and delivery, including delays, incorrect items, and items not arriving. Some customers also mention a lack of tracking information.
20 reviews mention thisProduct Quality
6.0/10Some reviewers express concerns about product quality, reporting receiving damaged, used, or misrepresented items. This includes receiving Amazon returns or items that do not match the description.
15 reviews mention thisOrder Accuracy
5.0/10Several reviewers report issues with order accuracy, such as receiving the wrong items or only part of their order. This leads to frustration and the need to contact customer service.
10 reviews mention thisPros & Cons
What Customers Love
"I got an excellent product, exactly what I was looking for at a great price."
"Couldn’t be happier with their products, prices and most importantly their customer support."
"Tanga has become one of if not my favorite website for everything shopping. Aside from their merchandise which ranges from house furniture, toys, clothes, shoes, fragrances, electronics and everything..."
"The website was easy to navigate, and I found the item I was looking for quickly."
"Very satisfied with my first Tanga order. The item I purchased arrived via FedEx in only a couple of days in perfect condition."
Common Complaints
"Order placed on June 6th at Tanga! ... Today is June 19th, of course, no delivery."
"I bought NEW items and received one Amazon Returned item & one New."
"I had tried ordering a computer and once I tried purchasing it, it got canceled."
"The price at check out is not the price I am charged once for $1 7.00 another for $9.00 more"
"There’s no phone number to call."
Common Questions About Tanga
Answers derived from customer review patterns
Is Tanga legit and trustworthy?
Tanga has a 4.0/5 rating on Trustpilot, but reviews are mixed. While many customers praise the low prices and helpful customer service, a significant number report issues with shipping, product quality, and order accuracy. Some reviewers have accused the company of deceptive practices, while others have had consistently positive experiences. Potential customers should weigh the potential savings against the risk of encountering problems and consider using secure payment methods.
Based on 45 reviewsDoes Tanga have good customer service?
Many reviewers praise Tanga's customer service, particularly mentioning the helpfulness and responsiveness of representatives like Darienne. Customers appreciate the quick replies to messages and the willingness to resolve issues. However, some reviewers express frustration with the lack of a phone number for customer support and difficulties getting their issues resolved. Overall, customer service seems to be a strong point for Tanga, but experiences can vary.
Based on 30 reviewsIs Tanga worth it for small business?
Tanga's low prices and wide variety of products could be attractive to small businesses looking for affordable supplies or promotional items. However, the reported issues with shipping, product quality, and order accuracy should be carefully considered. Businesses that rely on timely and accurate deliveries may want to proceed with caution or explore alternative options. It's advisable to start with small orders to test the waters before making larger purchases.
Based on 20 reviewsWhat is Tanga's return policy like?
Specific details about Tanga's return policy are not consistently mentioned in the provided reviews. Some reviewers mention successful returns and refunds, while others report difficulties with non-returnable items or issues discovered outside the return window. It's essential to carefully review Tanga's official return policy on their website before making a purchase to understand the terms and conditions.
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